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Emergency Medical Dispatch Support Officer (EMDSO)

The SA Ambulance Service Emergency Medical Dispatch Support Officer (EMDSO) position involves the answering of emergency telephone calls using valuable life-saving skills and knowledge, gained during Certificate III Ambulance Communications (call taking) training. This includes taking calls for non-emergency bookings for ambulance attendance.

EMDSOs answer emergency 000 calls, assess a patient's situation over the phone based on the information provided and then give step-by-step instructions so that management of the patient can begin immediately.

If you enjoy helping others, being part of a strong and supportive team culture, and have excellent customer service and administration skills, please apply for this position.

Mandatory selection criteria
To be considered for an EMDSO position, you must meet the following pre-employment and selection criteria:

  • Successful completion of year 12 or equivalent workforce experience
  • Current First Aid certification prior to commencement
  • Able to provide a DHS Child Related Screening Check and National Police Check (General Probity & Vulnerable Persons) prior to commencement
  • Ability to type 35wpm with 90% accuracy
  • Medical including hearing and eyesight testing and aptitude testing including literacy, numeracy, analytical reasoning and problem solving
Enjoy a flexible role in a supportive workplace
In this role, you will work on a roster basis, working 12 hour shifts, on a 4 day roster, which may include some night shifts. As a result, you will enjoy additional leave entitlements, which you can use to manage your lifestyle and commitments.

By working closely with your colleagues to help South Australians who are in need of help, you will develop close friendships and relationships with your team, and enjoy a sense of accomplishment and achievement for your efforts to help others.

Scott's Story
Scott has been in the role for the past 4 years, and was previously in a customer service role within SAAS. He completed a 2 month course and has access to an ongoing mentor to help him to develop his skills.

"The best things about this job include being able to help people in a rewarding role, a great sense of community, feeling connected to the South Australia community and being able to provide them with potentially life-saving advice. For instance, I recently talked a patient through having a baby!

"Personally, I am very happy doing this job as the team culture is very supportive, it's team-oriented and there's a really good strong work ethic. We all give 100% and you become very close to your colleagues due to the nature of the work, and there is a family-like feeling. They are a respectful bunch of people whose values align with the values of SAAS.

"Anyone considering applying for an EMDSO role should know it is a very rewarding job, and you feel like you are part of something bigger, I would encourage anyone interested to put in an application and go through the recruitment process because it is worth it.

"Working as an EMDSO has opened my eyes and exposed me to a lot of areas of health and developed my medical knowledge. I know that I can deal with any stressful situation, which is a great skill to have."


I can feel rewarded for playing my part in helping my community when it counts.

I can develop valuable skills and knowledge which can save lives.

I enjoy helping others and benefit from a flexible work-life balance and being part of a close-knit and friendly team.

Join Scott and the team at SA Ambulance Service and enjoy a meaningful career.

Current Vacancies
The next recruitment intake will commence mid 2019 and further details will be provided.

More information
Applicant's Guide to Applying for Positions
SA Ambulance Service

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